Privacy Policy
Last updated: 20 October 2026. This notice explains how Luna Maintenance Ltd collects and uses your personal data when you call us, send an enquiry, message us through this website, hire plant from us or have us carry out a project. We handle your data in line with UK GDPR and the Data Protection Act 2018.
Who We Are
Luna Maintenance Ltd is a groundworks and plant hire contractor based in Hayle, Cornwall, registered in England and Wales under company number 14716856. For data protection law, Luna Maintenance Ltd is the controller of the personal data you give us. You can contact us about your data at office@lunamaintenanceltd.com or on 07460 077745.
What We Collect
- Enquiries and messages: when you use our enquiry form, quote form or the chat on this website, we collect your name, phone number, email address, where the project is, and the details, photographs or drawings you send us about it.
- Calls and emails: your phone number or email address and what you tell us, so we can reply and arrange a site visit.
- Site visits and projects: the details we need to quote for, carry out and record the work, such as access, the location of the site and notes about the ground.
- Plant hire: the details we need to arrange a hire, its dates, and its delivery or collection. For self-drive hire we may also ask for identification and driving licence details, so we can confirm who will be operating the machine.
- Feedback: if you use our review page to send us feedback, the comments, name and phone number you choose to give.
- Website use: if you accept analytics cookies, information about how visitors use this website.
Why We Use It
- To reply to you, visit the site, prepare a written quote and carry out the work.
- To arrange plant hire, delivery and collection.
- To keep a record of the work we have done.
- To follow up after a project, including asking whether you would leave an honest review on Google.
- To send occasional messages after we have worked for you, which you can ask us to stop at any time.
- To understand how this website is used and improve it.
- To meet our legal obligations, such as keeping business and tax records.
We do not sell your personal data.
Our Lawful Bases
- Contract: to quote for, agree and carry out a project or a hire you ask us for, including the steps before you book.
- Legitimate interests: to keep records, follow up after a project, ask for a review and handle feedback. You can object to this at any time.
- Consent: for analytics cookies and for any message that needs your consent. You can withdraw consent at any time.
- Legal obligation: where the law requires us to keep or share information.
Cookies and Analytics
This website uses essential cookies so that it works and remembers your cookie choice. These are always on.
Analytics cookies, which tell us how visitors use the site, are only set if you accept them on the cookie banner. Until you do, they stay off. You can change your choice at any time.
Who We Share It With
We share your data only with the service providers that help us run the business, and they process it on our behalf:
- our customer relationship and form provider, which receives and stores enquiries, chat messages and feedback, and sends our texts and emails;
- our website host, which serves and secures this website;
- our analytics provider, which measures how the website is used, only if you accept analytics cookies;
- our email provider, which handles messages sent to our email address.
Where any of these providers handles data outside the UK, it must be protected by the safeguards UK data protection law requires. We may also share information where the law requires us to.
How Long We Keep It
We keep your personal data only for as long as we need it, and then delete it securely:
- Enquiries that do not go ahead: up to 12 months after our last contact.
- Customers, projects and hires: up to six years after the work or hire ends, so we can meet our tax, accounting and legal obligations.
- Identification and licence details for self-drive hire: only for the length of the hire and any follow-up that arises from it.
- Follow-up messages: until you ask us to stop.
- Website analytics: in line with our analytics provider's retention settings, and only if you accepted analytics cookies.
Your Rights
You have the right to see the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to have it transferred to you or another organisation, and to withdraw consent at any time. To use any of these rights, email office@lunamaintenanceltd.com. We respond within one month, as the law requires.
Complaints
If you are unhappy with how we have handled your data, tell us and we will try to put it right. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk.
Changes to This Notice
We may update this notice from time to time. The date at the top shows when it last changed.